Help Center

FaisaMobile

Be in control of all your accounts, financing facilities, cheques and all your bank-related stuff on FaisaMobile; an all-in-one, modern, user-friendly, and secure mobile banking app by your Islamic Bank. Quickly check your account balances, account histories, make transfers, view your financing facilities, manage your cheques, contact the Bank and so much more on FaisaMobile anywhere.

Download on the Appstore Get it on Google Play

Modern UI

A swipe, a tap and a drag and drop, viola!

Financing Status

Be appraised of your financing facility

Chat and Solve

Chat with our agents and get the help you need

  • View all your accounts and account balances

  • View detailed account statements and transactions

  • Save and share account transactions

  • Sort and filter account transactions for simplified viewing

  • Make transfers to your favorite people with a simple drag and drop

  • Make quick transfers to unsaved accounts

  • Make transfers within your accounts, to other MIB accounts, and to other bank accounts

  • Manage your favorite accounts and account categories

  • View all your financing facilities in brief and in full detail

  • Check facility paid amount, balance, installment amount, last paid date, and more

  • View status of all your cheque books and their cheques

  • View individual cheque details

  • Report lost cheques and cheque books

With built in chat our agents are ready to help you with you inquiries and provide you with solutions that you need to navigate your financial life.

  • FaisaMobile uses industry-standard security methods to ensure all your information, transactions, transactions, and everything else is done securely through the app

  • Use PIN or fingerprint to unlock FaisaMobile

  • Change your PIN and fingerprint whenever needed

  • Completely clear any saved data

Download and Self Register

Download on the Appstore Get it on Google Play

Frequently Asked Questions

If you would like to cancel a transaction, kindly please forward us a message from FaisaNet requesting to cancel the transaction with a screenshot of the transfer slip with the reason stated. 

Or  

Send a message with the following details 

  • Transaction date 

  • Amount 

  • Reference Number 

  • Reason to cancel the transaction 

To link kids account with your personal account, you are required to submit the account linking forms to the nearest branch or via ApplyNow portal.  You can download the relevant form from the link below

https://mib.solidtree.net/downloads/e-banking

If you would like to change your OTP method to Authenticator App, you may login to internet banking via browser and follow the below steps.  

  • Personal profile > Select your preferred channel to receive OTP > Authenticator App. 

  • Once you choose authenticator app, we will send you an email with activation details. 

  • Afterwards, you may download an Authenticator app from the appropriate store and activate it using the given information. 

No charge is applicable. 

Yes, it is

Yes, it does. You will need an OTP to perform transactions. 

No, you will be asked to set a 4-digit PIN at the initial login. You can use the same PIN to access your application 

Your account number, passphrase, email address and phone number. If you require any assistance in obtaining the information, please get in touch with one of our customer care agents. 

FaisaMobile uses the same username and password required for FaisaNet. So, if you have already registered to FaisaNet, just download the application form and enter the same credentials. If you haven’t registered to FaisaNet, you may self-register in the mobile application. 

The login page on FaisaNet will allow you to reset your password on your own. If you have trouble resetting by yourself, please contact our agents who will assist you in resetting your password. 

Get in touch with us so we can help you retrieve your credentials. The easiest way is through chat or send a request through email and we will contact you.

You can enjoy up to MVR 200,000 as a transaction limit per day. If your transaction limit has been set lower than MVR 200,000 and wish to change, please submit a request via the messaging platform on FaisaNet. Our agents will assist you to change it based on your requirement. 

More FAQ
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